2021 Corporate Sustainability Report
Table of Contents
Letter From Our CEO 2
Our Values 4
Commitment to Our Teammates 5
Human Capital Management 5
Workplace Health and Safety 6
Inclusion, Diversity, and Equity 7
Training and Development 10
Teammate Retention 10
Competitive Compensation and Benefits 10
Commitment to Our Customers 11
Residential Pest Control Services 11
Enhanced Residential Safety Protocols 13
Commercial Pest Management 13
Commercial Disinfecting Services 13
Commitment to Quality 14
Commitment to Our Environment 15
Accolades for Our Green Fleet 16
Environmentally Friendly Services 17
The Board of Directors’ Environmental, Health, & Safety Committee 17
Terminix’s Environmental Certifications 18
Commitment to Our Communities 21
Teammate Volunteering Programs 22
Commitment to Education and Skills Development 22
Terminix Cares: Teammate Relief Programs 23
Support for Our Veterans 24
Expected Conduct 25
Anti-Corruption Compliance and Oversight 26
Vendor Code of Conduct 27
Appendix A: Emissions, Waste, and Natural Resources Usage 28
Appendix B: Teammate Business Resource Groups 29
Appendix C: Policies and Practices 31
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Letter From Our CEO
Dear Reader:
To many of us, the world appears to be faster-moving and smaller than ever before. News and developments from far-flung places are com-ing at us at a fast and furious pace. The COVID-19 pandemic reshaped day-to-day work, human interactions and relationships, and how global supply chains provide us with services and goods. In fact, adapting to rapid change is beginning to feel like a full-time job.
While the pandemic has shaken us up over the past two years, one thing I’m proud to say that has not changed is Terminix’s commitment to responsibility. We have an obligation to consider all our stakehold-ers as we make business decisions, and we seek to balance the needs of shareholders, teammates, customers, communities, and the environment. As a leading global pest management company, Terminix serves more than 50,000 customers each day. We have achieved success by focusing on making a positive local impact that benefits the humans, businesses, and communities we serve.
The year 2021 was an opportunity for Terminix to continue reexamining how we do what we do. We kept challenging ourselves to do better, both in terms of Terminix’s financial performance and corporate responsibility. In 2021, we refreshed our corporate values to more closely align them to the world Terminix is navigating today. First and foremost, Do the Right Thing is the foundation of everything we do. It is especially evident that we are living up to this value when we look at the progress Terminix has made on sustainability and corporate responsibility over the past few years.
The sustainability report you are reading today provides an update on how we incorpo-rate environment, social, and governance (ESG) commitments into our business. I’m proud to share several highlights of our progress and performance on ESG matters in 2021:
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• Environment: We lowered our use of natural resources in 2021 via product and paper recycling; energy efficiency programs; water conservation; emissions, waste, and wastewater reduction programs; and sourcing productivity.
However, we’re most excited about our Green Fleet program that converted approx-imately half of our sales vehicles from gasoline-powered to hybrids, reducing our carbon emissions by an estimated 1.6 million pounds and saving hundreds of thou-sands of dollars in fuel consumption in 2021. As a result, Automotive Fleet magazine named Terminix the fourth best company in the United States for green vehicles in its 2021 Top 50 Green Fleets list. We plan to continue this program in 2022 and beyond until our entire sales fleet is converted to hybrid vehicles.
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• Social: Our commitment to human capital management helps us offer a safe, inclusive, and equitable workplace that attracts and retains exceptional talent – which, in turn, enables us to better serve customers. In 2021, we continued to focus on inclusion, diversity, and equity with help from our new Culture, Inclusion, and Diversity (CID) Advisory Team, which promotes inclusion through teammate communications, employee recognition, and other initiatives. Our progress on workplace health and safety included a 38 percent reduction in lost workdays and a more than 15 percent improvement in recordable safety incidents in 2021.
Terminix also donates money, volunteer hours, in-kind services, and scholarships to causes that touch tens of thousands of lives across the world. For example, our eighth annual Terminix Cares community service event supported a record 15 national and 11 Memphis-based community partners through a week of employee volunteerism and $350,000 in donations.
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• Governance: Our governance structure and controls continue to be admired, including board committee guidelines, director independence, and shareholder engagement. Our ethics and governance principles are exemplified by our stringent Code of Conduct that applies to all teammates, contractors, officers, and directors of Terminix, its subsidiaries, and affiliates.
This year, we also made new commitments in areas that have become of greater importance to our customers, or a growing concern for society at large, including responsible marketing, data privacy, and information security.
I am so proud of our nearly 12,000 global teammates who made it possible for Terminix to achieve such excellent progress and performance last year, including a four percent rev-enue increase to $2.045 billion. Furthermore, our company is strengthened by the diversity of our teammates’ cultural backgrounds, races, genders, nationalities, languages, ages, physical abilities, perspectives, and educational backgrounds.
In 2021, we also made the exciting announcement of a proposed merger with Rentokil Initial, where ESG is a leading strategic focus alongside a cultural alignment that places teammates and customers first. We were pleased to learn about the high value Rentokil places on ESG matters-and likewise, were honored that its leadership held our com-pany’s commitment and progress on ESG in such high regard. Similarly, Rentokil’s clear sustainability commitments and progress are inspiring to Terminix and I see an incredible opportunity to share, learn, and lead in this space as a combined company.
As we look ahead, responsibility and sustainability are at the forefront of how we do our work and our commitment to customers, teammates, business partners, and other stakeholders. I’m confident we will continue to improve our sustainability programs and corporate governance practices as we work to achieve our vision to be the preferred pest management provider in the eyes of our customers, teammates, and communities.
Sincerely,
Brett T. Ponton, Chief Executive Officer
April 8, 2022
Our Values
Our values keep us on the path to build an incredible company for our customers, business partners, teammates, and other stakeholders. Values don’t just guide us; they are embodied by each of us. They help define us and how we do our work.
Do the Right Thing
We have high ethical standards, we want to be safe, and we want our customers to be safe. We have a responsibility to protect the environment. By doing the right thing, we ensure the success of all our stakeholders.
Be Customer Centered
We strive to be the trusted advisor of every customer we serve. We anticipate the needs of every customer, both internal and external. We continually invest in our teammates, services, and technology to protect our customers and their assets.
Lead with Respect and Humility
We recognize how much we can learn from others by listening.
We see the best in every individual and every situation and treat our customers and teammates as they wish to be treated. It’s about empathy, kindness, and a deep respect for everyone, in every way.
Be Inclusive
We foster diverse and compassionate teams that deliver exceptional customer and teammate experiences. There’s a community and a career path for everyone at Terminix, and we are committed to helping each other find it.
Compete, Grow, Win
We compete intensely and pursue winning with a passion. We strive to get better every day and deliver industry-leading performance. We grow our business, and ourselves, in a way that makes us proud.
Get It Done the TMX Way
We give our best. We keep our promises. We deliver consistent service quality across our business through operational excellence. We are accountable for our results. We celebrate our success.
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